AVK's fundamental principles are to meet or even exceed the service levels agreed with its Clients, ensuring their loyalty and thereby securing the company's continuous and sustainable development.

In the framework of a business strategy focused on excellence, the Management is committed to ensuring the sustainable operation of AVK's Quality Management System, based on the applicable requirements of the NP EN ISO 9001 standard.

The Management is also committed to implementing a dynamic Quality Management System that ensures the monitoring, evaluation, and analysis of the results of established processes, thereby fostering the continuous improvement of its effectiveness.

The implemented Quality Management System supports the adoption of the following principles:

1. Commitment to improving Customer Service quality

Guaranteeing the quality and innovation of the services provided is the driving force behind AVK’s activity planning and execution, always considering the expectations and needs of each Client and strictly complying with sector regulations and guidelines.

AVK aims to be recognised as a trusted partner by all who seek its services.

2. Commitment to innovation and quality of proposed solutions

AVK invests significant resources in differentiating its equipment and services, as it understands that only in this way can it maintain its reputation as an innovator in the field of audiovisual solutions. To achieve this, AVK works closely with its Clients and suppliers to bring Clients' advanced concepts to life, ensuring innovation in communication methods and tools.

AVK aspires to be among the best providers of audiovisual solutions in Portugal.

3. Adoption of an open corporate culture based on solid ethical principles

AVK recognises that its employees are the foundation of the company’s success and growth. This is why it maintains a flat hierarchy, strongly investing in the commitment of its human resources to improving operational processes. This model fosters a corporate culture based on responsibility and trust. It also enables the company to adopt a corporate stance that respects the legal and statutory requirements applicable to AVK’s activities.

AVK, fully aware of its role and the responsibility it bears as a company, is committed to considering the needs and expectations of its stakeholders when defining its strategies.

4. Establishment of partnerships

Environmental protection is not just an obligation for AVK but a matter of principle.

AVK is committed to the rational use of existing resources and the responsible and conscious disposal of waste generated by its activities.

Additionally, AVK invests in energy-efficient equipment to reduce its ecological footprint.

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